Redcoin Technical Support:
Customers and Resellers may also use eSupport to open support tickets for problems they cannot resolve, to ask questions, or to monitor the status of those tickets already open.
Our fully trained and accredited Technical Support team are one of the best in the industry.
Trained to manufacturer level in all of our products, and holding many industry recognised qualifications, we are always available should you need technical assistance or advice.
We have an average response and resolution time of under 30 minutes for 98% of support calls logged during office hours.
Getting Technical Support:
In the first instance please review all of the online self-help tools and knowledge base resources which are available via the manufacturers online support resources.
We are a Distributor, if you have a technical issue we would normally ask customers to initially log their problem with the local reseller who originally sold you the solution.
They are trained, generally know your environment and are usually in the best position to offer you advice initially.
If making contact with your reseller is not possible, or if you would like further advice, or if you have questions about a product which you have not yet purchased, please do not hesitate to contact us by phone, by email, or log an official support ticket on our eSupport system which we will respond to very quickly.
Tel: 08456 443 911
For details on our Support SLA’s click here.